Know-how
Picture: KFC
June 24, 2025
Yum China has launched Q-Good, a hands-free AI enabled assistant for restaurant managers. Q-Good helps frontline managers handle a variety of day-to-day duties, comparable to labor scheduling, stock administration and meals high quality and security inspection, in keeping with a press launch.
Q-Good permits managers to work together with the system utilizing hands-free wearable gadgets comparable to wi-fi earphones and good watches, enhancing operational efficiencies. That is completely different from conventional restaurant methods the place workers typically depend on contact screens or PCs to finish duties, which occupy their palms. Utilizing pure language, Q-Good can work together immediately with restaurant managers to assist them higher handle operational duties all through the day.
Yum China started piloting Q-Good at Choose KFC shops, with a larger-scale rollout anticipated sooner or later utilizing suggestions from customers.
“Q-Good is not only an AI instrument — it’s a potential game-changer for a way eating places may be managed,” Leila Zhang, CTO, Yum China, mentioned within the press launch. “We consider that Q-Good is not going to solely assist Yum China enhance its operational effectivity, however also can serve for instance for the digital transformation and good growth of the catering trade.”
Yum China started integrating AI-assigned retailer administration and scheduling instruments as early as 2019.
On the AI Day opening ceremony, Yum China CEO Joey Wat introduced the institution of a 100 million yuan (US $13.9 million) Frontline Innovation Fund to offer a wide range of new sources to additional assist frontline restaurant workers. The Fund will additional bolster the corporate’s homegrown innovation in expertise purposes, together with making the All-Employees Hackathon a daily annual occasion.
“Yum China has all the time believed that true innovation should originate from frontline wants and serve frontline eventualities,” Wat mentioned on the occasion. “AI isn’t solely a technical instrument to enhance effectivity, but in addition a core associate to stimulate worker creativity.”
