Bridging the Hole Between Provisioning and Buyer Expertise

April 12, 2025

8

Working intently with clients who develop and deploy community automation, I’ve usually heard the query: “Is the configured community service truly delivered based on buyer expectations?” This isn’t simply theoretical; it displays a real-world problem many service suppliers face.

It may be tough to get the suitable configuration in place in time for any vendor. However even as soon as it’s accomplished, chances are you’ll understand the client nonetheless hasn’t obtained the suitable service, although the community is appropriately configured.

For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the companies provisioned are certainly the companies delivered. As emphasis on buyer expertise has steadily grown over time, I’ve noticed a big enhance in automation initiatives amongst Cisco Crosswork Community Companies Orchestrator (NSO) clients.

However what if we may additional improve this progressive strategy by taking automation to the following degree? Wouldn’t or not it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?

Check and monitor companies delivered to the client

The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned companies are delivered based on buyer expectations. The mixing of NSO and Cisco Supplier Connectivity Assurance (previously Accedian Skylight) provides a strong answer to handle this prevalent situation.

These highly effective instruments make it straightforward to increase an current, intent-based service mannequin in NSO with the Cisco Supplier Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the client. This mix not solely reduces complexity and time to worth but additionally ensures the superior experiences your clients demand.

Listed below are a number of the key advantages of integrating NSO with Cisco Supplier Connectivity Assurance:

Check and confirm companies earlier than finish customers are uncovered

One of many standout options of this integration is the power to actively confirm that companies work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you’ll be able to guarantee community and repair connectivity from day zero. This proactive strategy signifies that companies are examined and verified even earlier than finish customers are uncovered to them.

Monitor service high quality repeatedly for constant, dependable experiences

Guaranteeing that provisioned companies proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady energetic measurements, you’ll be able to achieve enhanced service high quality insights from the tip customers’ perspective. This ongoing monitoring helps keep the integrity and efficiency of companies, guaranteeing a constant and dependable consumer expertise.

Determine and resolve issues sooner

Alerting and distant testing capabilities make it straightforward to detect and automate superior check eventualities corresponding to DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, companies, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.

Cut back handbook effort and improve operational effectivity

Automating check sequences and troubleshooting might help considerably cut back the necessity for handbook subject efforts. Having the ability to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to give attention to fixing “actual issues” slightly than blaming the community. This results in extra environment friendly operations and faster resolutions.

Obtain a superior buyer expertise

In the present day’s service suppliers are below elevated strain to monetize community and know-how investments by service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the client expertise, they should develop and ship new B2B and B2C companies tailor-made to buyer necessities that may be quickly launched, examined, and iterated.

By actively verifying companies, repeatedly monitoring service high quality, facilitating sooner drawback decision, and lowering handbook efforts, service suppliers can guarantee a superior service expertise for his or her clients. The highly effective mixture of Cisco Crosswork Community Companies Orchestrator and Cisco Supplier Connectivity Assurance not solely enhances operational effectivity but additionally elevates the general high quality of community companies—in the end resulting in greater buyer satisfaction and loyalty.